IT managed with the rigour your practice demands
Solution 360: Managed IT and cybersecurity for accounting and professional services firms in Québec.
Confidential client files, tax deadlines, collaboration and practice software: our approach is built around the day-to-day needs of accounting firms. Solution 360 brings together everyday support, device and access management, and a security framework tailored to your organization.
Run another type of professional services firm? We can also help when your needs for confidentiality, collaboration and continuity align with this approach.
We handle the work within a clear scope, with priorities discussed with you.
A framework for daily operations and what comes next
Protect and govern.
Organize access, security practices and data protection around the way your firm works.
Operate and support.
Help your users, manage devices and handle routine requests.
Optimize and automate.
Identify overlapping licences, repetitive tasks and processes that could be simplified.
Transform and evolve.
Plan migrations, new platforms and changes to your environment as your firm's needs evolve.
The recurring service supports your operations. Work that creates or substantially changes a capability has its own scope and proposal.
Security is part of the service
We protect your organization's identities and access, strengthen the security of your communications, email and domain, and manage your devices day to day.
Solution 360 includes the operational licences for uSecure, DMARCReport and NinjaOne, supporting cybersecurity awareness, visibility into email domain use, and the management and monitoring of covered devices.
Your data needs to be recoverable after an accidental deletion or an incident. Every Microsoft 365 environment managed under Solution 360 therefore uses an independent backup solution approved by Nebiatek: four backups per day with ten-year retention.
Backup and Microsoft licences are billed separately. We help you choose the licences best suited to your needs and adjust them as your organization evolves. Your proposal specifies the data protected and the associated costs.
Solution 360 also includes support with reviewing your Microsoft subscriptions, completing cyber insurance questionnaires and responding to security incidents. When a situation calls for highly specialized expertise (for example, an in-depth digital investigation, complex data recovery or negotiation support during a cyberattack), we can refer you to specialists in the relevant field.
Initial response times based on impact
Covered users can submit an unlimited number of standard support requests within the agreed scope.
| Priority | Situation | Initial response |
|---|---|---|
| Routine | A routine request or limited disruption; work can continue | Within 8 business hours |
| Priority | Work is significantly disrupted; several people or an important function are affected, with a contained impact | Within 2 business hours |
| Critical | Essential operations are interrupted, or there is a serious indication of an active security incident | Less than 1 business hour |
These times are measured only during our service hours: 8 a.m. to 5 p.m., Monday to Friday, Eastern Time, excluding public holidays and announced closures.
An initial response includes an assessment of your request and identifies the next action. An automated acknowledgement alone does not count. Resolution time then depends on the issue, its complexity, and any access or third-party dependencies.
Automated protection, active 24 hours a day, 7 days a week. Security mechanisms continuously monitor your devices to detect suspicious activity, block attacks and trigger protective actions. They remain active during evenings, nights and weekends, complementing our team's support during service hours.
What belongs to the plan, onboarding or a project
| Component | What it covers |
|---|---|
| Recurring service | Management, security and support for your existing environment within the agreed scope |
| Standard onboarding | Taking over, documenting, securing and stabilizing the environment so it can be managed |
| Conditional standard modules | Repeatable capabilities, such as Nebiatek's SharePoint standard, when suitable for your environment and included in your proposal |
| Tailored onboarding | Migrations, adaptations or initial work specific to your firm, with scope and value set out in the proposal |
| Future projects | Creating, transforming or extending a capability under a separate proposal |
SharePoint that fits your firm. Our document governance standard is designed for accounting firms. Deployment depends on your environment and needs. Migrations, customizations and significant integrations are scoped separately; a SharePoint implementation is not automatically included in the monthly service.
A support request maintains or restores an existing capability. A custom automation, AVD deployment, Karbon implementation or migration may be a separate project.
Explore our expertise and projectsA planned transition, with no upfront onboarding fees
We start by understanding your firm, your tools and your busiest periods. We then define the service scope, required licences and work involved, and coordinate the transition with your current provider.
Before work begins, the selected onboarding and migration work is valued as a project and that value is shared with you. For work provided without upfront fees, the amount payable if you leave early is progressively reduced over the agreed period, typically 12 to 18 months, depending on the size of your organization and the extent of the initial work.
There is no minimum service term. If you leave before the end of that period, the remaining onboarding balance is payable under the agreed terms. The initial value, period and reduction schedule are specified in your proposal. Licences, third-party costs and work billed separately are also identified.
Using Google Workspace? We can organize the migration of your mailboxes and Google Drive files to Microsoft 365 as part of tailored onboarding. We prepare the data transfer and schedule the switch around your operations to minimize disruption, then verify access and transferred data. The scope, transition steps and financial terms are agreed with you before work begins.
A clear service price, with separate costs identified
CAD 159 per covered user licence, per month.
Minimum monthly service fee: CAD 795, equivalent to five covered licences. Taxes extra.
The monthly price includes the agreed recurring service and the operational licences for uSecure, DMARCReport and NinjaOne.
The following are billed separately:
- Microsoft licences.
- The independent Microsoft 365 backup solution approved by Nebiatek, used to protect every environment we manage.
- Other software, licences and equipment not expressly included.
- Projects and work outside the agreed scope, under the applicable proposal.
We establish the number of covered licences and applicable costs with you. The minimum is a service fee; it does not mean a three-person team has five users.
A smaller team? Let's discuss your situation. The minimum remains the standard. Exceptions may be considered case by case, under a proposal that preserves the security and backup framework. Exceptions are not automatic.
Tell us about your IT environmentA working method that makes decisions clearer
Structured IT management starts with understanding what is already in place: users, devices, access, services and dependencies. We document the environment, organize the transition and identify improvements to prioritize.
Your proposal distinguishes day-to-day operations from onboarding and projects. It gives you a framework for discussing responsibilities, costs and next steps.
Looking to improve collaboration, support remote work, migrate systems or make your processes more efficient? We can help with SharePoint, Azure Virtual Desktop or Microsoft 365, as well as custom automations and AI agents tailored to your workflows. This work is scoped and priced as a project separate from routine support.
Questions to consider before you decide
Is Solution 360 only for accounting firms?
Accounting firms are our specialty. We also work with other professional services firms in Québec that want rigorous management of their IT, access and data. We discuss your profession's specific needs with you and assess whether our approach is a good fit.
Our firm has fewer than five people. Can we contact you?
Yes. The minimum monthly service fee is CAD 795, before taxes and separate costs. We can consider an exception based on your environment and the scope to be managed. Team size alone does not determine service fit or the number of billable licences.
How is onboarding funded without upfront fees?
We invest in a lasting relationship: the value of the selected onboarding work is agreed before we begin, then covered through the recurring service fees over the agreed period, typically 12 to 18 months. At the end of that period, the balance for this work is zero: no additional onboarding fee remains payable for that work.
You can end the service before that date. If you leave early, only the remaining balance for that work is payable under the agreed schedule. This arrangement funds the initial work without imposing a minimum service term. Licences, third-party costs and other work billed separately remain subject to their own terms.
Does the plan include every type of request?
Covered users have unlimited standard support requests within the agreed scope. A migration, new platform, custom automation or substantial transformation is scoped as tailored onboarding or a separate project. On-site support arrangements and supported software are specified in your proposal.
Are Microsoft licences and backup included?
Microsoft licences and the Microsoft 365 backup solution approved by Nebiatek are billed separately, based on the agreed needs. Backup is part of the protection framework for every environment we manage. The operational licences for uSecure, DMARCReport and NinjaOne are included in the service.
Does a critical response in less than an hour mean resolution within that time?
No. It means an initial assessment of the request and identification of the next action during the service hours stated above. Resolution depends on the issue and the work required. External specialists have their own scope and service terms.
We already pay for Office and Google Workspace. Could consolidation help?
Yes. Consolidation can reduce spending on tools with overlapping functions. Microsoft 365 Business Premium brings together Office apps, email, document storage, device protection with Microsoft Defender for Business, and device management with Intune. We review your usage, licences and existing commitments to determine what can be consolidated and at what cost, including migration. The value depends on your environment; savings are not guaranteed.
Can we work with you on a project only?
Yes. You can engage us for specialized projects without subscribing to Solution 360 (for example, a migration, automation, Karbon implementation, SharePoint governance or Microsoft 365 audit). We start by clarifying your needs and the scope of the work.
Let's talk about your IT environment
Tell us about your organization, your current environment and what you want to improve. Together, we will assess whether Solution 360 is a good fit and identify the next steps. You do not need to prepare a full technical brief for the first conversation.
Have a specific project in mind? You can also discuss a project directly.
Already a client? Get support.